HELIX INTERNET MONITORyour connection, on the record
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Sign in to Helix Internet Monitor

Your Helix password. Not your Google or email password.

Forgotten your password?

Your account holds your measurement history and your reports. Nothing is shared with anyone — including your ISP — until you switch sharing on for a specific link.

What you get, and what we do not take

  • History across devices Every measurement window the agent has uploaded, recomputed for whatever span you ask for — not averaged into a number that cannot be taken apart again.
  • Evidence you can send A diagnosis report carries the evidence for its verdict and the evidence against it. Publish it at a revocable link or attach it to a ticket.
  • Sharing stays off Your ISP sees nothing until you link a service ID and switch sharing on. Switch it off and their next query returns nothing — there is no cached copy to expire.
  • Never collected What you browse, what you send, which applications use the network. None of it is measured, so none of it can be shared.

No agent yet? Download it for Windows — it measures locally whether or not you ever sign in.

Your connection

Measured by your own agents, merged across your devices over the last 7 days.

The last 24 hours

Hour by hour, ending now, from every device on your account.

Weekly pattern

The same hour of the same weekday, four weeks deep. Peak-hour congestion is the commonest fault on a consumer line and the one a daily average hides: perfect for twenty hours, unusable from eight to eleven, and “slightly below par” on paper.

Assessments

Reports from “Assess my Internet” and from the desktop app, kept here for seven days. Open one to read it or save it as a PDF to send to your provider; it is visible to you alone.

Speed tests

Every test your agents have run. Share one by link when you need to show somebody a number — it freezes the result and you can revoke it at any time.

Diagnosis reports

Publishing mints an unguessable link that expires and that you can revoke at any time. Until you publish, a report is visible to you alone.

Path traces

Every router between you and the target, with what each one did to your probes. Loss at a middle hop is usually that router deprioritising its own replies rather than anything reaching you — the State column says which is which, so a screenshot of this table cannot be misread.

Your ISP links

A link is your ISP’s own service ID plus a sharing decision you control. Adding a link shares nothing; the switch does, and only for the data named beside it.

Add a link

Tickets

A ticket goes to your ISP’s portal inbox and their support mailbox at the same time, tagged with your service ID. Attach a report and they get the evidence, not just a complaint.

Raise a ticket

Network pros

When a diagnosis points at something on-site — wiring, Wi-Fi coverage, the router itself — a verified local engineer is the next step. Bookings and payment live here; every pro shown has passed identity verification, and the door code on a scheduled visit is how you know the person arriving is the person you booked.

Are you a network engineer? Offer your services — verification required before anything is visible.

Devices

Every computer running Helix on your connection. To add one, install the app and press “Sign in with your browser” in it — approving the computer enrols it.

All devices
Advanced: a device token

For a computer that cannot open a browser. A token is shown once and stored as a one-way digest — it can be replaced, never recovered.

Only you see this. It is how you tell two machines apart here.
Issuing uploads nothing by itself — the app starts uploading once the token is pasted into it.

Your account

How you sign in, and the two things about this account you can change here. Anything that would need proof of the email address is done by a link sent to it, not from this page.

Weekly outage summary

Minutes without a connection on each of your lines, measured by your computers while they were on, and how much of the week they watched. Figures only: no addresses, no sites.

Display name

Password

Feedback on Helix

Something wrong with the app or the console, or something that should exist and does not? This goes to the people building it — not to your ISP, and not as a support ticket. You can attach a screenshot, and replies land here.